Overview
Refund and Returns Policy
Our charge will show as “HOR Bill Pay” or “HOR Bill” on your bank statements.
Our refund and returns policy lasts for 15 days. If 15 days have passed since your purchase, we cannot offer a full refund or exchange.
Digital Services
Please confirm your digital service by phone at the time of purchase. Once you purchase a digital service or consultancy, we cannot offer refunds, returns, or exchanges. The refund, return, and exchange offers are valid only for physical products.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refund Process
Once we receive and inspect your return, we will email you to confirm receipt and notify you whether your refund was approved or rejected.
If your refund is approved, we will process it, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time for your refund to post.
- Contact your bank, as there is often some processing time before a refund appears.
If you’ve done all of this and still haven’t received your refund, please get in touch with us at {email address}.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at {email address} and return it to {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we’ll mail you a gift certificate.
If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified about your return.
Shipping Returns
You are responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, we will deduct return shipping costs from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.
Need Help?
For questions about refunds and returns, please get in touch with us at {info@houseofrogeo.com}.